Ever wondered how a website effortlessly grabs your attention and guides you to click? That’s the power of a perfect call-to-action (CTA).
To lead visitors to your website’s conversion points, mastering CTA best practices is crucial. Optimising your CTAs turns casual browsers into dedicated customers or valuable leads.
Curious about how to design a CTA that stands out and motivates action? Join us as we delve into the world of CTAs, where every click counts and every detail is vital.
A "Call to Action" (CTA) button is a crucial element in digital marketing, web design, and user experience. It's a button or link on a webpage, email, or advertisement that prompts users to take a specific action. The goal of a CTA button is to guide users towards completing a desired action that benefits the business or website.
CTAs (Calls to Action) help users know what to do next, like downloading a file, signing up for something, booking a demo, contacting support, adding items to a cart, or making a purchase. They should be easy to use on both desktop and mobile devices.
Effective CTA buttons typically have a clear, compelling message and are designed to stand out visually on the page. They are often strategically placed where users are most likely to see and act on them, like at the end of a product description or within a prominent banner.
Why is a CTA button so important? A well-designed CTA button can turn your website from a static page into an engaging, interactive experience. Given that most people have an attention span of just eight seconds, a strong CTA is your best chance to convert a casual visitor into an active participant.
Ultimately, a CTA button guides users further into your marketing funnel.
No matter if you're designing websites for manufacturers, retailers, or tech companies, having a clear and compelling call-to-action is essential for driving business. Your main goal is to direct visitors toward engaging actions, such as requesting a quote or exploring product demos.
Without a clear CTA, visitors have to search for what they need, which can be frustrating. They might give up and turn to a competitor if it’s not easy to find.
Seven CTA Best Practices for a User-Friendly Experience
Having discussed why CTAs are essential, let’s dive into best practices that can transform these simple buttons into powerful tools for your website.
For a CTA button to be effective, it must catch visitors’ eyes right away. This can be achieved by focusing on its size and placement.
The button should be big enough to stand out without overwhelming other content or looking out of place. Positioning it in a central or prominent location helps draw attention. Many websites place their CTAs "above the fold," a term from newspapers that now means the part of the page visible without scrolling.
Consider the flow of user experience and reading as well. The button should clearly signal that it’s clickable, be inviting and easy to understand, and be placed where users naturally expect to find it. Here are some effective placement options with high conversion potential:
At the top of the page or within the menu
In the middle or at the end of blog posts
Next to social proof
At the bottom of the page or in the footer menu
In a pop-up box
Having too many CTAs on a page can overwhelm and confuse users, leading to none of them being clicked. It’s crucial to find the right balance to ensure a user-friendly experience.
Techysquad effectively uses two CTAs that are both visible without making the page look cluttered. Their size, placement, and colour are carefully chosen to blend harmoniously.
These two CTAs improve the user experience by meeting different needs: one facilitates contact, while the other provides additional information.
Have you ever felt a rush to grab something before it’s gone? That’s the power of urgency, a valuable tool for your CTAs. This feeling, often called the FOMO effect (fear of missing out), leverages our concern about missing a great opportunity.
By creating a sense of urgency, you encourage users to act now instead of later. But how do you weave urgency into a CTA without sounding pushy? The answer lies in focusing on choosing the right words and context.
Effective CTA phrases that convey urgency include “Now,” “Last Chance,” “Limited Availability,” and “Today.” These phrases create a psychological prompt, suggesting users might miss out if they don’t act quickly.
Nike effectively uses urgency in its CTAs to drive sales for limited-edition releases. A prominent example is:
Nike often employs this kind of CTA for exclusive sneaker drops or special promotions. The phrase "Limited Stock" creates a sense of scarcity, prompting customers to act quickly to secure their purchase. By combining this urgency with a clear call to action, Nike effectively encourages immediate buying decisions and capitalises on the fear of missing out.
However, be cautious not to overuse urgency. If your CTA is surrounded by too many urgency-driven phrases, it might come across as pushy, potentially turning users away rather than encouraging clicks.
To select the most effective CTA for your website, it’s important to understand colour psychology in design.
Colours can evoke specific emotions and actions. For example, red often creates a sense of urgency, while blue fosters trust and security. Green, associated with go signals, can prompt users to take the next step.
The key is to select a bold colour that matches the action you want users to take.
For instance, if you’re designing assessments to help users choose a service or plan, a vibrant colour like red or orange can prompt them to start the process right away.
Alternatively, if you want potential customers to reach out to you, using a blue CTA can build trust and encourage them to feel comfortable initiating a conversation with someone they don’t yet know.
Colour contrast is crucial for both visibility and web accessibility. Choose shades that stand out against your website’s background.
This doesn’t mean you have to pick colours that clash with your design. The goal is to make the CTA button eye-catching and attractive while maintaining harmony with your overall colour scheme. For example, if your site features a cool blue theme, an orange CTA button can be both striking and complementary, especially if there's plenty of white space around it.
If you're unsure about which colour to use for your CTA, common choices include blue, yellow, orange, and black. These are reliable options. Additionally, ensure the button text is in a colour that contrasts well and is easy to read against the button itself.
The right wording on your CTA can transform a hesitant visitor into a customer. But what makes a phrase truly effective?
First and foremost, your CTA must clearly specify the action you want the user to take. It should be both compelling and straightforward, eliminating any uncertainty about what will happen when the button is clicked. Additionally, ensure that the copy is descriptive enough to be accessible, avoiding any vague language.
Begin by choosing strong action verbs. Words like "Discover," "Start," "Get," and "Join" are direct and impactful.
Evernote is an example of a brand that uses powerful CTAs on its homepage. Instead of a generic "Sign Up," they use "Start for Free." This phrase not only promises a benefit but also suggests a valuable experience, making users feel like they’re embarking on something worthwhile by clicking.
To achieve the best results, combine your strong action verb with words that create a sense of urgency.
For example, “Join Our Community Today” is more engaging than simply “Join.” The former prompts immediate action and excitement, whereas the latter is just a general suggestion.
If you're not a copywriter, crafting the perfect CTA button text can be challenging. However, you can use technology, such as generative AI platforms, to help generate ideas. Simply input the criteria you need for your CTA button, and the platform will provide suggestions. You can also use the platform to create the supporting site copy for your CTA.
Many site owners don’t realise that CTA buttons are categorised with images on a webpage. Just like any other image, each CTA button should include alt text.
Alt text, or alternative text, is the descriptive copy shown if an image fails to load and is read aloud by screen readers for users with visual impairments. Adding alt text to your CTA buttons ensures your website is accessible to everyone. A person with a visual impairment cannot convert if they can't locate the button.
When creating alt text, be clear and descriptive. Phrases like “Click Here” provide no information about the button's function, whereas “Sign Up for Our Newsletter” or “Download Our Free eBook” are informative. Your goal with alt text is to ensure users understand the action they’re taking, even if they can’t see the CTA button. You won’t get there if you stick with fuzzy phrases for your alt text.
Creating effective alt text is a simple process once you determine the specific purpose of your CTA.
Imagine you’re managing an online fashion store. If your CTA button prompts users to explore trending products, you could use alt text such as “Discover the Latest Makeup Trends.” On the other hand, if the CTA aims to encourage visitors to sign up for updates, you might use alt text like “Sign Up for Our Monthly Emails.”
The final step in optimising your CTA buttons is to test them. Why? Because what works well for one website may not necessarily work for another. Testing helps you understand how your particular audience responds to different CTA elements such as colour, placement, wording, and size.
A/B testing is a valuable method for this. It involves dividing your audience and showing them two different versions of your CTA button. By using a suitable platform, you can compare the performance of these two versions to determine which one is more effective.
Several powerful tools are available for testing your CTA buttons, including Google Optimise, Optimizely, and built-in A/B testing features offered by website builders like WordPress. These tools allow you to experiment with different design elements to determine what works best for your audience.
Start by altering one element at a time. For example, test two different button colours or two different phrases, but avoid making two changes simultaneously. This approach ensures that you can pinpoint which specific change led to improved results. Additionally, keep all other aspects of your page consistent to ensure that any variation in user response is attributable solely to the CTA change.
Measure success using metrics such as click-through rates, conversions, or any other indicators that best align with your objectives.
Testing is an ongoing process. As user preferences and behaviours change, your CTAs should evolve accordingly. Regular testing helps ensure that your CTAs stay effective and continue to engage your target audience. By relying on real data rather than guesswork, you can make informed decisions that lead to a more successful and user-centred website.
Your CTA is a crucial element of your site. Whether you're building a website from scratch or redesigning it to boost conversions, applying these proven CTA best practices can drive significant results. They provide a roadmap for transforming underperforming sites into engaging, user-friendly platforms.
Creating an effective CTA involves understanding psychology, design principles, and your audience's preferences and goals. Through continuous testing, learning, and adaptation, you can elevate your business to new levels of digital success.